Regional Communications Centre

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Just fewer than 57,000 calls result in an Ambulance service event. The centre is a vital link between citizens in need of medical assistance, hospitals and health-care facilities needing patient transportation, and 53 local ambulance services.

The MCCC is one of three Emergency Medical Dispatch Centres in Saskatchewan, covering over 150,000 square kilometers of southern Saskatchewan. The centre's response zone encompasses borders with Alberta, Manitoba and international borders with Montana and North Dakota.

When to call 9-1-1

You should call 911 anytime you believe there is an emergency that requires a response from Police, Fire or Emergency Medical Services.

Emergency Communications Specialists are certified by the National Academy of Emergency Dispatch (NAED). They determine the needs of a caller deploy the appropriate resources and if necessary intervene in the emergency over the telephone to ensure the best outcome for every client.

What happens when you dial 9-1-1?

911 is the official provincial emergency number and has become a crucial lifeline to those in need of immediate emergency response.

Calling 9-1-1 saves time for the caller and reduces the time it takes emergency services to respond to your call. The technology used by 9-1-1 provides the address, phone number and name of anyone calling from a land line telephone, and for wireless callers the cell tower location and location proximity are provided. This benefits callers who are unable to communicate this information. Anyone calling 9-1-1 must be prepared to validate location information.

The 911 operator will ask, "What is your emergency?" and he or she will forward your call instantaneously to the appropriate service; police, fire or EMS.

When you are transferred to EMS, two Communications Specialists work on your call. The call-evaluating Communications Specialist asks questions while the deployment Communications Specialist sends an ambulance. If necessary, the Deployment Specialist can send the police or fire department. The Deployment Specialist sends the needed service while talking with you to obtain more information. You must stay on the phone with the EMS Communications Specialist and answer all questions. The answers allow the right resources to be deployed to the incident. The EMS Communications Specialist may also direct you to perform tasks to care for a patient while an ambulance is enroute. It is important to try to follow the instructions to the best of your ability.

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