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Patient participant gets “an eye-opener”


Jeff Mysko took part in improvement work with Regina Qu’Appelle Health Region (RQHR) because during a hospital stay he could see that something was missing.

“I saw what was happening around me from both a personal and business perspective,” said Mysko, who has a degree in business and was director of business development for a major Canadian wholesale company. “There was a gap between public input and the administration. There was a lot of waste and the patient wasn’t always considered. It’s the patient who needs to be taken care of. The patient needs to be comfortable and kept up to date with what’s happening. The environment should feel more comfortable and efficient.”

Mysko has taken part in two rapid process improvement workshops (RPIWs). RPIWs create small tests of change that are trialed over a one-week period. The work is regularly audited post-RPIW to fine tune the changes and ensure gains are maintained.
The first RPIW in which Mysko participated looked at reducing the time required to set up an operating room between surgeries at Pasqua Hospital. The second focused on improving the information flow on the Burn/Plastic/Surgery Unit to meet daily bed demand.
“What took place was an eye-opener,” he said. “Not only was I able to express my views and opinions and make suggestions, I felt I was an integral part of the decision-making process at the grass roots end. It sincerely was a group effort. Suggestions that I played a part in have stuck.”
He said the team made him feel comfortable by taking the time to explain the processes so that he could make informed suggestions. He was especially impressed that amongst those seeking his observations and opinions was RQHR’s president and CEO Keith Dewar.
Mysko said including the patient voice in projects such as these is vital.
“It’s a fresh look at what’s going on. Everything’s basically new to me.”
He applauds the work of the RPIWs and encourages more collaboration at this level.
“If [an RPIW] shaves five minutes off of my wait, and that’s the five minutes where I may have decided to quit waiting and go home, then it’s worthwhile.”