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More time for Home Care clients


“Now, we have fewer complaints and fewer mistakes, higher consistency, less injury and happier clients.”

Daren Haygarth
Primary Health Care Manager

Home Care team huddles
A Home Care team huddles to discuss client care.

Primary Health Care has redesigned urban Home Care services to improve efficiency and create more time for client care.

Regina is now divided into three geographic service areas (networks), each supported by a multidisciplinary team that meets daily. Because the networks are located closer to clients’ homes, teams build relationships with their clients and can more quickly respond to their needs.

The teams are comprised of a director, a manager, a scheduler, nurses, social workers, physiotherapists, CCAs and other care providers.

Schedulers, now part of the care team, adjust CCAs’ visit schedules daily, rather than weekly, which has significantly reduced the time staff spends reworking schedules.

CCAs spend 5.6 per cent less time travelling to provide care – a saving of approximately 39,000 km/year – and have five per cent more time with clients – 9,098 more hours in one year.

Besides giving more structure to CCAs’ daily schedule, Krystal Fetch, a CCA, said the recent changes “allow us to discuss any concerns that arise during the shift and brainstorm solutions. We get the right people involved in a timely fashion. We can ensure clients get the right care specific to their needs.”

More consistent care
Kyla Adolph, a continuing care assistant, with Patricia Rathwell, a Home Care client

Regina Home Care clients now more consistently receive care from the same small team of continuing care assistants (CCAs), too.

“I pretty well have the same people coming in now, which I enjoy,” said Patricia Rathwell, a client. "The care’s more personal. You get to know them.”

In May 2016, approximately 80 per cent of clients were cared for by the same team. In 2013, 25 per cent were.

“When you care for the same clients regularly, you spot changes in their health and ensure they receive the right care. said Kyla Adolph, a CCA. "You understand their needs.”