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High Patient Volumes at Regina Emergency Departments

14-Feb-2017

Regina’s Emergency Departments are currently experiencing very high volumes, and the Regina Qu’Appelle Health Region (RQHR) is advising patients to expect longer waits for care.

“We are right in the middle of our busiest time of the year, and we are currently experiencing very high patient volumes in Emergency Departments at both hospitals,” said Glen Perchie, Executive Director of RQHR Emergency and EMS. “This is not due to any one particular cause, but a variety of factors and illnesses.”

As of noon today, Pasqua Hospital was at 118% of capacity and RGH was at 100% of capacity. There were 94 patients in care between the two emergency departments, with 36 awaiting admission to an inpatient bed. The delay for patients is compounded by the challenge to replace nursing staff who are also ill.

“We continue to place patient safety above all other concerns. Emergency Department patients are treated on the basis of urgency, with the most urgent cases seen first. With our high patient volumes right now, some patients with less urgent needs may face longer waits than usual,” Perchie said.

“We appreciate everyone’s understanding and patience, and apologize to those patients who are experiencing longer waits. All of our dedicated staff and physicians are doing our absolute best to provide quality, safe patient care as quickly as possible to all of those who need it,” he said.

Additional resources exist in the community which may enable patients to receive faster service for minor ailments, prescription refills or other non-emergency situations.A full listing of medical clinics in the region can be found on the region’s website at this link: http://www.rqhealth.ca/facilities/medical-clinics

HealthLine 8-1-1 also provides confidential, 24/7 hour health information and advice, including mental health and addictions support. These resources can help direct patients to the most appropriate location for medical assistance, depending on their particular concern.

“Above all, though, we want to stress safety. If you believe your health needs can be met in a community setting, please do access a clinic. But if you believe you may need emergency care, call 9-1-1 or go to an emergency room where you can be assessed by a health care professional so appropriate care can be provided,” Perchie said.

RQHR, like many health regions, experiences an annual patient surge from January to March. RQHR has taken a number of steps to prepare for these annual surges, including adding medicine bed capacity at both hospitals, facilitating positive patient flow in the hospital, and improving services and supports in the community. For more information on these efforts, click here: http://www.rqhealth.ca/news-items/regina-hospitals-enter-busiest-time-of-the-new-year

“We expect this patient surge will last for at least the next week and possibly longer. During this time, we will make every effort to ensure our patients receive the most timely and appropriate care possible, and work with care teams to ensure that patients are able to move effectively through the system,” Perchie said.

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For More Information:
Lisa Thomson
Media Relations Consultant
RQHR Communications
Email: lisa.thomson@rqhealth.ca
Phone: 306-766-5332