Patient and Family Centred Care

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Patient and family centred care is about providing respectful, compassionate, culturally responsive care that meets the needs and values of patients and their family members by working collaboratively with them.

Patients advisors, senior managers, regional board members, the PFCC specialist and patient advocates take part in a focus group.
Patients advisors, senior managers, regional board members, the PFCC specialist and patient advocates take part in a focus group.

In 2009, the Patient First Review report For Patients' Sake recommended that Saskatchewan adopt patient and family centred care as the foundation and principle aim of the Saskatchewan health care system. A provincial framework has since been developed and shared with stakeholders to guide their adoption of patient and family centred care, which has become a priority for the Saskatchewan health system.

In Regina Qu'Appelle Health Region (RQHR), patients and their families have been involved in a wide variety of projects, including planning sessions, committees, new employee orientation, videos and improvement work.

Examples of patient and family centred care practices being implemented in RQHR are bedside rounding, where clinicians meet with patients and families at the bedside to discuss care, and the use of whiteboards in patients’ rooms to relay up-to-date care information to patients.Patient and family volunteers participate in all of RQHR’s one-week rapid process improvement workshops.

Core concepts

Dignity and Respect. Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.

Information Sharing. Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.

Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.

Collaboration. Patients, families, health care practitioners, and hospital leaders collaborate in policy and program development, implementation and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

(Source: Institute for Patient and Family-Centred Care, 2010)

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Saskatchewan is one of many jurisdictions committed to improving the patient experience through patient and family centred care.

 
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