Regional Communications Centre

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The Regional Communication Centre (RCC) receives, evaluates and deploys resources in response to over 100,000 telephone interactions and requests for service a year. Approximately 53,000 calls result in an Ambulance service event. The centre is a vital link between citizens in need of medical assistance, hospitals and health-care facilities needing patient transportation, and 53 local emergency services.

The RCC is one of three Emergency Medical Dispatch Centres in Saskatchewan, covering over 150,000 square kilometers of southern Saskatchewan. The centre's response zone encompasses borders with Alberta, Manitoba and international borders with Montana and North Dakota.

When to call 911

You should call 911 anytime you believe there is an emergency that requires a response from Police, Fire or Emergency Medical Services. EMS Communications Specialists are certified by the National Academy of Emergency Dispatch (NAED). They determine the needs of a caller, deploy the appropriate resources and if necessary intervene in the emergency over the telephone to ensure the best outcome for every client.

What happens when you dial 911?

911 is the official provincial emergency number and has become a crucial lifeline to those in need of immediate emergency response.

Calling 911 saves time for the caller and reduces the time it takes emergency services to respond to your call. The technology used by 911 provides the address, phone number and name of anyone calling from telephone, that is not wireless. This benefits callers who are unable to communicate this information. Anyone calling on a wireless phone must give this information to the operator verbally.

The 911 operator will ask, "What is your emergency?" and he or she will forward your call instantaneously to the police, fire department or EMS. When you are transferred to EMS, two Communications Specialists work on your call. The call-evaluating Communications Specialist asks questions while the deployment Communications Specialist sends an ambulance. If necessary, the Deployment Specialist can send the police or fire department. The Deployment Specialist sends the needed service while talking with you to obtain more information. You must stay on the phone with the EMS Communications Specialist and answer all questions. The answers allow the right resources to be deployed to the incident. The EMS Communications Specialist may also direct you to perform tasks to care for a patient while an ambulance is enroute. It is important to try to follow the instructions to the best of your ability.

 

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