Patient/resident/client advocacy is integral to a health care environment that values and acts on patient feedback. It leads to higher patient satisfaction, better outcomes, more effective crisis management, improved patient safety, both performance and system improvement and is a direct factor in reducing malpractice claims and negative media reports. Patient Advocates are members of the Quality & Safety (Regina) portfolio.

 

The Patient Advocate demonstrates and supports best practice concern handling and a culture of patient and family centered care (PFCC).The Patient Advocate actively listens to the patient experience and serves as a liaison between the Saskatchewan Health Authority and clients, residents, patients and families (patients) who have concerns about the care they have received and/or the services provided by the Authority that have not been resolved by their care team or service provider. The Patient Advocate supports quality improvement efforts toward achievement of optimal patient experiences and outcomes as well as develops and delivers education in concern handling, communication and PFCC.

Education:

Minimum of a Baccalaureate Degree in a Health Care field.

 

Experience:

Ten (10) years' experience in the field of health care including managerial experience is preferred. Experience and knowledge of the multi disciplinary environment and services provided by the Saskatchewan Health Authority. Awareness of Saskatchewan Health Authority policies and provincial legislation including issues related to medical ethics and privacy. Knowledge and understanding of medical terminology and procedures. Knowledge and experience in human relations, crisis intervention, conflict resolution and mediation. Knowledge of health care delivery and goals of provincial health care system. Maintain clinical expertise and professional development in current concepts and innovations in the domains of practice relevant to Patient Advocacy.

 

Knowledge, Skills and Abilities:

Strong critical thinking skills and demonstrated emotional intelligence. Understanding of the importance of maintaining confidentiality of medical records and complaint related conversations and written communications. High level of written and oral communication skills including excellent coaching, facilitation and training skills for all audience levels. Excellent problem solving, crisis intervention, facilitation and conflict resolution/mediation skills, using sound judgment and discretion in handling sensitive issues. Strong analytical skills, including analysis, planning, organizing, and troubleshooting. Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal. Previous experience with developing and presenting educational materials as well as the ability to mentor and coach staff individually or in a group setting. Possesses working knowledge of applicable legislation i.e. HIPAA, Advanced Directives, Policies and Practice Standards. Computer skills must include proficiency in Microsoft Word, Excel, and Power Point and an ability to rapidly learn job specific applications.

 

Additional Information:

Please provide a cover letter and resume when applying for this position.